Mavericks at Work Book Review - 1556 Words

Mavericks at Work William C. Taylor Polly Labarre Book Review Lau Wa Kwan, Edwin 11532323G MM511 Managing Organizations and People (2011/2012 Term 1) Introduction In the past 10-20 years, the environment changed vigorously due to globalization and rapid development of internet. If organizations just follow the old success formula, probably it will go out of business. In the book â€Å"Mavericks at Work†, William C. Taylor Polly Labarre mentioned how â€Å"Mavericks† leaded their company to success in this fast changing environment. According to Oxford Dictionary, Mavericks means â€Å"an unorthodox or independent-minded person†. This book showed how Mavericks’ unorthodox thinking leaded companies to success. 4 mains areas†¦show more content†¦It also had a volunteering â€Å"Wow Patrol Team† to organize celebrations, ran contests and otherwise contributed to Commerce’s culture. Everyone in the company was happy and their customers can feel it, which finally created unique experience and brand image to the customers. Controlling message received from customers Many companies see their customers as the one who only pay for their goods. Some better companies may use customer feedback to control the organization. The Mavericks further involve the customers themselves in the controlling process. An example in the book is Netflix which is a DVD rental store. It created a society where the customers can rate the movies, so others customers would follow and rented the highly rated movie. Netflix was benefited as the customers themselves forecasted the customer needs and therefore the store would not buy too much bad movies or too few good movies. Part Four: Redesigning Work People is the most important part of the company because company itself does not generate ideas but the employees do. Talents are even more important in Mavericks companies. This part mentioned how the Mavericks work in recruitment and designing structure in organizing process. Recruitment Companies usually post ads and waiting for talents to apply. The Mavericks never wait for the talents because they believe that talents almost always have a goodShow MoreRelatedLeadership and Management2878 Words   |  12 Pages(such as diversifications and acquisitions). One of Semco’s basic philosophies builds on participation and involvement and encourages all staff to give opinions. Semco staff welcomes change and view change processes as healthy and positive. (Book Review of: Maverick, 2000). 1. Free Flow of Information A saludygestion website on the Ricardo Semler and Semco S.A. states that â€Å"Semco made all of its financial data available to all employees. In fact, Semco developed a course to train employees inRead MoreThe Crisis And World Economic Recession1089 Words   |  5 Pagesto the British. But my grandfather had larger dreams for his son. 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